![]() ![]() Be able to make repayments by Direct Debit.Have been a UK resident for 3 years or more.Please refer to the representative example below. Once completed, V12 notify our staff and you will then be contacted to settle the deposit and arrange a convenient delivery date. We will confirm the availability and price of your order, then emailing a link to your custom application forms. As such, once your basket is finalised and you are ready to apply please get in touch using, or by phone on 01924 444888. Given the bespoke nature of each application we prefer to discuss this with you, rather than automating the process online. ![]() The 0% finance option allows you to spread the cost of your purchase over 6 or 10 months. The scheme is run through V12 and our experience, as well as that of our customers, has been excellent. We hope that your next purchase from our store will be a long term one, so why not make use of our 0% finance offer. This Return Policy does not affect your statutory rights. Products which have been damaged in return transit due to insufficient packaging cannot be returned.Products returned in an unsatisfactory condition cannot be returned.Products that have been opened or unsealed cannot be returned.Personalised or customised items, such as custom canoes, made to measure drysuits etc.There are some exclusions to our Returns Policy, as detailed below: We will contact you in such circumstances. If an item is returned outside of our Returns Policy, we may be unable to process a full refund. Our Returns Team will review all items to ensure they meet the criteria outlined in this policy. They should also be securely packaged to ensure the contents are protected during transit. Goods must be returned in an unused, re-saleable condition, with their original packaging, and all labels still attached. Any refund can only be made using the same method as the original transaction. Please bring the items back to the shop, together with your receipt. If you bought goods from our Heckmondwike based store you may, at our discretion, be able to return items within 30 days for a full refund, as long as they have not been used and still have the original labels attached. You would then simply ship the unwanted goods to our 152 Leeds Road address, including a copy of your original receipt and information on the required course of action. If posting your return please email for approval, as well as any advice required prior to sending. Goods can be returned for a refund within 30 days from the date of purchase (subject to our product exclusions). The process for both in store and mail order purchases can be seen below: Postal Returns Procedure If you receive an order and find you have changed your mind, or the item just isn’t right for you, don’t worry. Sometimes things don’t go to plan and you might feel the need to arrange a return. If you have any further questions regarding delivery please contact us. If you suspect that your goods are damaged please take the time to check the items with the driver present or refuse the package and ask the courier to return to sender. If you are unsure, please sign as "damaged", which will allow you/us to make a claim later on if required. ![]() Once the drivers manifest has been signed it voids any insurance claim. When you receive your item(s), please check to see if there is any damage. Please do not visit the shop prior to receiving this communication. You will be contacted by one of our staff when the order is ready to collect. By selecting collection in person you are agreeing to pick up your order from our address, shown below: We’d love to see you in store! There is no additional charge for collecting in person, and the delivery cost will be shown as free during the checkout process. Need it quicker? Please get in touch prior to placing an order. However, always feel free to contact our staff at any point should you require assistance. When courier services are used, you can expect tracking information and estimated arrival times to be communicated via email. This gives you a direct contact for any requests and advice that might be helpful. On receipt of an order, the relevant specialist staff member will contact you to confirm the stock situation and expectation around shipping time. While the site may state 3-5 days, most in stock items going to mainland UK locations will arrive at your door in 1-2 days. We use a range of couriers, including DHL, UPS and Royal Mail. The range of products we offer means there is nothing standard about our deliveries. Don’t worry, this is an automated service and does not require you to register, or give any details. ![]() You can calculate the delivery costs for your order by entering a postcode when reviewing your basket. ![]()
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